Policy selection for ADMX packs

Policy overview

Key metadata and intent for this policy.

ClassComputer

CategorySystem > Remote Assistance

Supported onAt least Windows Server 2003 operating systems or Windows XP Professional

Supported OS tags: Windows10, Windows10RT, Windows11, Windows7, Windows8, Windows81, WindowsRT, WindowsRT81, WindowsServer2003, WindowsServer2008, WindowsServer2012, WindowsServer2012R2, WindowsServer2016, WindowsVista, WindowsXP

This policy setting allows you to turn on or turn off Solicited (Ask for) Remote Assistance on this computer. If you enable this policy setting, users on this computer can use email or file transfer to ask someone for help. Also, users can use instant messaging programs to allow connections to this computer, and you can configure additional Remote Assistance settings. If you disable this policy setting, users on this computer cannot use email or file transfer to ask someone for help. Also, users cannot use instant messaging programs to allow connections to this computer. If you do not configure this policy setting, users can turn on or turn off Solicited (Ask for) Remote Assistance themselves in System Properties in Control Panel. Users can also configure Remote Assistance settings. If you enable this policy setting, you have two ways to allow helpers to provide Remote Assistance: "Allow helpers to only view the computer" or "Allow helpers to remotely control the computer." The "Maximum ticket time" policy setting sets a limit on the amount of time that a Remote Assistance invitation created by using email or file transfer can remain open. The "Select the method for sending email invitations" setting specifies which email standard to use to send Remote Assistance invitations. Depending on your email program, you can use either the Mailto standard (the invitation recipient connects through an Internet link) or the SMAPI (Simple MAPI) standard (the invitation is attached to your email message). This policy setting is not available in Windows Vista since SMAPI is the only method supported. If you enable this policy setting you should also enable appropriate firewall exceptions to allow Remote Assistance communications.

Internal name

RA_Solicit

Policy ID

e0edbebaf77f

Elements

Registry values

How enabled and disabled states update the registry.

Registry location	Type	Enabled value	Disabled value
HKLM\Software\policies\Microsoft\Windows NT\Terminal Services\fAllowToGetHelp	REG_DWORD	1	0

Policy elements

Inputs and configuration options exposed by this policy.

Element	Type	Registry mapping	Constraints & behavior
Maximum ticket time (value): ID RA_Solicit_ExpireValue_Edt	decimal	HKLM\Software\policies\Microsoft\Windows NT\Terminal Services\MaxTicketExpiry Type REG_DWORD	Range: 1 to 99
Permit remote control of this computer: ID RA_Solicit_Control_List	enum	HKLM\Software\policies\Microsoft\Windows NT\Terminal Services\fAllowFullControl Type REG_DWORD	Options: Allow helpers to remotely control the computer (1), Allow helpers to only view the computer (0)
Maximum ticket time (units): ID RA_Solicit_ExpireUnits_List	enum	HKLM\Software\policies\Microsoft\Windows NT\Terminal Services\MaxTicketExpiryUnits Type REG_DWORD	Options: Minutes (0), Hours (1), Days (2)
Method for sending email invitations: ID RA_Solicit_Mailto_List	enum	HKLM\Software\policies\Microsoft\Windows NT\Terminal Services\fUseMailto Type REG_DWORD	Options: Simple MAPI (0), Mailto (1)

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